Your complete satisfaction is our top priority. If your order arrives differently from what you approved, please contact your Sales Representative, and we will be pleased to help address any general issues you may have with your print job.
The order is initiated and production begins immediately after you approve the Digital Artwork Proof. You can cancel at any time prior to the order going into production. However, all printed products are customized based on your specifications and once manufactured are not subject to cancellation or reduction.
Due to the customized nature of these products, we are unable to accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.
Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to
provide a reprint or refund.
Customers will be responsible for the return shipping costs of the items and we are unable to accept returns sent C.O.D. In the case of a customer error or unauthorized return (including rejected shipments), the customer is fully responsible for both returns and reshipment.
Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase.